Sauna Satisfaction Sheet

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General:*
1. All saunas are special ordered and must be paid in full prior to Recreation Unlimited placing the order.

2. It is the customer's responsibility to obtain and pay for zoning and building permits if required by applicable laws, regulations or zoning, including but not limited to, the sauna, fencing, screening, landscaping and electrical.
Delivery and Setup:*
1. Your installation date and time will be confirmed via phone by our service manager within 5 business days of the sauna’s arrival to us. You will be given a window of time for the arrival of the delivery crew, and you will be required to be present to show our crew the desired install location and answer any questions that they have. After this is complete, you are free to leave as long as we will have clear access to the install site. Most sauna installations will take one day to complete.
Access & Pad Requirements:*
1. All saunas require 45” of clearance through gates, doors, between houses, side fences and around corners.

2. All debris or items blocking access to the setup location must be removed prior to the arrival of the delivery team. If we attempt to deliver your sauna and discover that you have not met the clearance requirements, you will be charged a reasonable second delivery fee so you have time to correct the obstruction.

3. All saunas must be set on a solid foundation. We recommend a contractor-approved wooden deck, concrete, or pavers. All foundations should be approved by a qualified contractor or engineer prior to use to insure safety and warranties. The sauna can NOT be placed on dirt or grass.

4. By signing below, I understand that I, as the customer, am fully responsible for the foundation and clear access to the site.
Electrical Requirements:*
1. All saunas require an isolated, dedicated circuit.

2. No extension cords can be used in the operation of the sauna. Low voltage damage will occur which will not be covered by the warranty.

3. Your sales representative will provide you with the electrical requirements necessary for the model you purchased. The requirements must be followed. A licensed electrician is suggested for correct wiring.

4. By signing below I understand that Recreation Unlimited does not do any electrical and wiring due to building code restrictions. I understand that I will be responsible to obtain all necessary wiring and electrical.
Ownership of My Sauna:*
1. There may come a time when your sauna needs to be serviced. We are here to help! Your spa has a manufacturer’s warranty that covers parts. We will always abide by the manufacturer’s warranty guidelines and recommendations. Should you need service within the warranty period you will be charged labor fees for the service, but will not be charged for any parts that are covered by the warranty. Mileage charges for further locations may also be charged.

2. In order to be placed on the schedule for a service call, we will need a valid credit card placed on file. Your card will not be charged until the service is complete. Failure to pay for service charges may result in an inability for Recreation Unlimited to provide your spa with service in the future. *All service charges are reviewed and adjusted on a regular basis.
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