Shipping Policy

We offer FREE SHIPPING in the U.S. on online orders over $40*

Note – If you live within 125 miles of a Recreation Unlimited in Noblesville, IN, contact us for local delivery and professional installation options. Additionally, if your shipping address differs from your billing address, we may require additional information before processing and shipping your order.

Standard Shipping

Deliveries for Small Items (hot tub chemicals, accessories, etc.)

  • You will receive an email confirmation when the order has shipped.
  • Accessories and parts will be shipped via UPS/USPS/FedEx. Transit time is typically 3-5 business days.
  • In stock products will typically ship next business day out of our warehouse.
  • For accessories that are purchased with a larger system, for example a basketball goal system with a square pole pad, they will bundled together and delivered via a single freight shipment.

Freight Shipping

Deliveries for Large Items (basketball goals, playsets, trampolines, etc.)

  • You will receive an email confirmation when the order has shipped.
  • Your item will ship common carrier. For this reason tracking is not available.
  • You should expect a call or text to schedule your delivery within 3 to 10 days from the date of your order. If you have not heard from the trucking company within 10 days, please call us and we will assist you further.
  • Delivery is curbside only. This means you will have to help the driver unload the boxes off of the truck at the curb.
  • Please open and inspect all packages as soon as possible after receiving. All damages and/or missing parts must be reported to the Recreation Unlimited within 5 days of the date that you accept delivery (and returned within 30 days of purchase), prior to installation.
  • It is the customer’s responsibility to dispose of the pallet on which the product is shipped.
  • We recommend you DO NOT schedule a concrete company or an installation company until you have checked to make sure that you are not missing any pieces and the product is not damaged.
  • At this time we do not ship to freight forwarders due to the complexity and logistics required.

Items purchased in the same order may be shipped separately, depending on manufacturer and availability.

*Free shipping excludes Goalrilla basketball goals, Woodplay Playsets, and Springfree trampolines.

*Certain rural areas (very few) are not eligible for free shipping and would require additional charges. You will be contacted prior to shipment if such a case were to occur. We do not ship outside of the lower 48, contiguous United States.

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