Shipping Policy

We offer FREE SHIPPING in the continental U.S. on online orders over $40*

We offer free shipping in the U.S. on all online orders over $40*.  Orders under $40 will incur a flat $5.95 Shipping Fee.

Note - If you live within 125 miles of a Recreation Unlimited in Noblesville, IN, contact us for local delivery and professional installation options.

Standard Shipping

Deliveries for Small Items (hot tub chemicals, accessories, etc.)

  • You will receive an email confirmation when the order has shipped.
  • Accessories and parts will be shipped via UPS/USPS/FedEx. Transit time is typically 3-5 business days.
  • In stock products will typically ship next business day out of our warehouse.
  • For accessories that are purchased with a larger system, for example a basketball goal system with a square pole pad, they will bundled together and delivered via a single freight shipment.

Freight Shipping

Deliveries for Large Items (basketball goals, playsets, trampolines, etc.)

  • You will receive an email confirmation when the order has shipped.
  • Your item will ship common carrier. For this reason tracking is not available.
  • You should expect a call to schedule your delivery within 7 to 10 business days from the date of your order. If you have not heard from the trucking company within 10 business days, please call us and we will assist you further.
  • Delivery is curbside only. This means you will have to help the driver unload the boxes off the truck at the curb.
  • Please open and inspect all packages as soon as possible after receiving. All damages and/or missing parts must be reported to the Recreation Unlimited within 5 days of the date that you accept delivery (and returned within 30 days of purchase), prior to installation.
  • It is the customer’s responsibility to dispose of the pallet on which the product is shipped.
  • We recommend you DO NOT schedule a concrete company or an installation company until you have checked to make sure that you are not missing any pieces and the product is not damaged.

*Free shipping excludes Goalrilla basketball goals, Woodplay Playsets, and Springfree trampolines.

*Certain rural areas (very few) are not eligible for free shipping and would require additional charges. You will be contacted prior to shipment if such a case were to occur. We do not ship outside of the Continental United States.