Swing Kingdom Playset Satisfaction Sheet

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1. The lead time communicated to you at the time of purchase is a manufacturer lead time. This can fluctuate and we will communicate with you if there are any changes to the lead time that you are given. Once the production of your custom playset is complete, you’ll be contacted by Swing Kingdom regarding an install date, typically within 7-10 days of the potential install date.*
2. You are required to be present or have another adult present during the scheduled installation date and time. You will need to indicate your preferred location of the playset at this time.*
3. Your playset includes a manufacturer's warranty, and the details are on the Swing Kingdom website. You will need your invoice if you have a warranty claim in the future. We do not keep your receipt on file for the purpose of a warranty claim. The warranty is 20 years on structural components of the playset, and 5 years on accessories.*
4. Our crews will install your playset regardless of weather, unless the weather poses a safety risk for our employee(s). This means that installation will proceed as normal during rain and/or snow. This may cause the installation crew to track mud on the product or cause minor damage to the property surface. In cases of extreme weather, the install crew leader may determine that the install will need to be rescheduled.*
5. Our installers can accommodate only a small incline in the yard when installing, though level ground is always preferred. If necessary, the installers can use wood blocking to level the set. If you have concerns regarding your yard, please let us know prior to purchase so that we can ensure that install will be possible in your desired location.*
6. You are confirming that the details of the invoice are correct.*

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