Warranty / Return / Cancellation Policy

All Warranties are through each individual products’ manufacturer. Labor and/or Installation Warranty, Return, and Cancellation Policies are directly through Recreation Unlimited.

Springfree Trampolines

Manufacturer’s Warranty

  • Recreation Unlimited warranty on installation: 90 days
  • Payment: 100% at the time of order to be put on the schedule or picked up.
  • Returns: Boxed/unopened trampolines can be returned for a full refund for 90 days from the date of pickup or delivery. Delivery fees are not refundable and pick up charges will apply for Recreation Unlimited to pick up a return trampoline. Unboxed trampolines are not refundable.
  • Cancellations: By 5pm on the day before the scheduled installation for a full refund.
Woodplay Playsets

Manufacturer’s Warranty

  • Recreation Unlimited warranty on installation: 90 days
  • Payment: 100% at the time of order to be put on the schedule or picked up.
  • Return: Boxed/unopened sets can be returned for a full refund for 90 days. Delivery fees are not refundable and pick up charges will apply for Recreation Unlimited to pick up a return playset. Unboxed or installed playsets are not refundable.
  • Cancellations: By 5pm on the day before the scheduled installation for a full refund.
  • Redwood: All redwood products are special order and are therefore non-refundable.
Hot Tubs

Manufacturer’s Warranty

  • Recreation Unlimited warranty on installation: 30 days
  • Payment: 100% at the time of order to be put on the schedule or picked up.
  • Return: No returns accepted.
  • Cancellations: By 5pm on the day before the scheduled installation for a full refund on an in-stock tub. For custom orders, a 20% restocking fee will be charged if you choose to cancel for any reason, as this tub has been ordered specially for your specifications.
Basketball Goals (Recreation Unlimited Local)

Manufacturer’s Warranty

  • Recreation Unlimited warranty on installation: 90 days
  • Payment: 100% at the time of order to be put on the schedule or picked up.
  • Return: Boxed/unopened goals can be returned for a full refund for 90 days from the date of pickup or delivery. Delivery fees are not refundable and pick up charges will apply. Unboxed or installed goals are not refundable.
  • Cancellations: By 5pm on the day before the scheduled installation for a full refund.
Online Orders (Recreation Unlimited Online)
  • *You may cancel your order for a full refund the day before it is shipped. Please be aware that orders can be shipped as early as the following business day.
  • *Returns are accepted within 30 days from the date of purchase.
  • *The merchandise returned must be unused, uninstalled and in the original shipping boxes and packaging, to be eligible for a refund. Unfortunately, used merchandise will not be eligible for a refund.
  • *The customer is responsible for the cost of the return shipping fees and any shipping fees incurred by Recreation Unlimited for the initial shipment to the customer. We cannot accept collect shipments. Free shipping only applies when the customer keeps the merchandise.
  • *Once the merchandise is received and inspected to be in the original packaging and in new unused condition, your refund will be processed within 5 business days of receipt of merchandise.
Chemicals, Accessories, Stain

Manufacturer’s Warranty

  • Warranty: Varies by product
  • Payment: 100% at time of order
  • Return: Unboxed and unused merchandise can be returned for a full refund within 90 days from the date of purchase.
Polywood

Manufacturer’s Warranty

  • Return: No returns.
  • Payment: 100% at the time of order.
  • Cancellations: No cancellations on orders.
Sheds/Cabins/Outdoor Structures

Manufacturer’s Warranty

  • Recreation Unlimited warranty on installation: 30 days
  • Return: No returns.
  • Payment: 100% at the time of order.
  • Cancellations: No cancellations on orders.
Service

Cancellation Policy

  • If you must reschedule a service date and time, please call as soon as possible. This allows us ample time to reschedule the date.