Warranty, Services, and Return Policy
All product warranties are through each individual product's manufacturer and are not issued by Recreation Unlimited. Labor and/or installation warranties are directly through Recreation Unlimited and range from 30-90 days based on the product. Trampolines, playsets, and basketball goals have a 90 day installation warranty. Hot tubs have a 30 day installation warranty.
We require 100% payment at time of order for all services to be scheduled and completed. If you must reschedule a service date and time, please call as soon as possible. This allows us ample time to reschedule your service.
Collection of Sales Tax
We collect sales and seller’s use tax on sales made to all state and local jurisdictions. For purchases where sales tax is applicable you will see the tax calculated on the checkout page before you are asked to confirm the purchase. Tax shown at checkout is an estimate and the actual tax collected may differ once we process the order. We use reasonable commercial efforts to calculate and remit the correct amount of tax required on each taxable purchase, but we do not guarantee the accuracy of the amount of the tax we represent to you as the tax owed. Minor errors may occur owing to the inability to accurately track multiple taxing districts, state and local “tax holidays,” the timing of rate changes or the application of certain taxes to categories of items we sell. As a result of any error, we may overcollect or undercollect your tax. In consideration of our allowing you access to and use of the Site, and in collecting and remitting taxes required on your purchases, you hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and agree to hold us harmless, our officers, directors, employees, agents and representatives, for any harm or other damages you may incur as a result of our error in calculating the taxes you owe for your purchases.
Some states may require us to provide you notice regarding state use tax at the time of purchase, an annual purchase summary, and/or report your annual untaxed sales to that state. We provide this data as a reference to assist you in determining any applicable use tax. Our calculations may not match the data in your records and may not reflect gifts or shared accounts.
Best Price Guarantee
If you find a website that advertises a lower total price on one or more of our items within 30 days of your purchase, we will refund you the difference!
Total price is defined by the current advertised price plus any applicable shipping and handling charges, so this is not a strict price match guarantee. Price match discounts cannot be combined with any other offers or promotions.
We match the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor's price.
Offer does not apply to orders more than 30 days old. Price match is only valid prior to installation, delivery, or pick up.
All competitor pricing must be verifiable online, and approval is made at the discretion of Recreation Unlimited and its employees. Price matching may not apply to special sales and promotions, including, but not limited to Black Friday.
To qualify for our best price guarantee, please email a screenshot of the product page or shopping cart page that shows a lower total cost, and also include the URL link to the webpage you are referencing. Email this to: email@example.com with the subject “Best Price Guarantee”.
- You may cancel your order for a full refund the day before it is shipped. Please be aware that orders can be shipped as early as the following business day.
- Returns are accepted within 30 days from the date of purchase.
- The merchandise returned must be unused, uninstalled, and in the original shipping boxes and packaging to be eligible for a refund. Once the merchandise is received and inspected you will receive a refund of the full purchase price minus any fees to ship the product to you and to return the product back to us. Shipping is only free if the merchandise is not returned.
- If product has been opened or damaged, you may be subject to a 25% restocking fee.
- All Clearance items are final sale.
Items that May Not Be Returned
- Special Order Items
- Hot Tubs & Swim Spas
- Sheds, Cabins, and Outdoor Structures
- Spa Chemicals
- Spa Parts
- Items that were sold as "demo", "display" or "clearance"